Privacy Policy
Effective Date: [Insert Date]
At Sungud Pharmacy, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase products from us.
By using our website, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following information:
Personal Information
- Full Name
- Email Address
- Mobile Number
- Billing Address
- Shipping Address
- Date of Birth (if required)
- Prescription details (where applicable)
Payment Information
We do not store your debit/credit card or banking details. Payments are processed securely through trusted third-party payment gateways.
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Date and Time of Visit
- Cookies and Usage Data
How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Verify prescriptions where required.
- Provide customer support.
- Send order confirmations and shipping updates.
- Improve our website, products, and services.
- Prevent fraud and unauthorized activities.
- Comply with legal and regulatory requirements.
- Send promotional offers and newsletters (only if you have opted in).
Cookies
Our website uses cookies to:
- Improve website functionality.
- Remember your preferences.
- Enhance your shopping experience.
- Analyze website traffic and performance.
You may disable cookies through your browser settings; however, some features of the website may not function properly.
Sharing of Information
We do not sell, rent, or trade your personal information.
We may share your information only with:
- Delivery and logistics partners
- Payment gateway providers
- Technology and hosting service providers
- Government authorities or regulators when required by law
- Professional advisors where necessary
All third parties are expected to protect your information and use it only for the services they provide.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.
Prescription Information
Prescription details submitted by customers are used solely for the purpose of verifying and processing prescription medicine orders in accordance with applicable laws and regulations.
Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information.
- Update or correct inaccurate information.
- Request deletion of your personal information where legally permissible.
- Withdraw consent for marketing communications.
- Request information about how your data is processed.
To exercise these rights, please contact us using the details below.
Third-Party Services
Our website may contain links to third-party websites or use third-party services such as payment gateways and logistics providers. We are not responsible for the privacy practices or content of those third-party websites.
Children's Privacy
Our website is not intended for individuals under the age of 18 without the involvement or supervision of a parent or legal guardian. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
Sungud Pharmacy
- Email: support@sungud.com (Update with your official email address)
- Phone: +91-XXXXXXXXXX (Update with your contact number)
- Address: (Update with your registered business address)
At Sungud Pharmacy, protecting your privacy is one of our highest priorities. We are committed to handling your personal information responsibly, securely, and transparently.
Terms & Conditions
Effective Date: [Insert Date]
Welcome to Sungud Pharmacy. These Terms & Conditions govern your access to and use of our website, products, and services. By accessing or using this website, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.
1. Eligibility
By using this website, you confirm that:
- You are at least 18 years of age or using the website under the supervision of a parent or legal guardian.
- You are legally capable of entering into a binding agreement.
- The information provided by you is accurate and complete.
2. Products & Services
Sungud Pharmacy offers a range of healthcare products, including:
- Prescription Medicines
- Over-the-Counter (OTC) Medicines
- Ayurvedic & Herbal Products
- Vitamins & Supplements
- Personal Care Products
- Baby Care Products
- Medical Devices
- Health & Wellness Products
Some medicines may require a valid prescription before they can be processed or delivered.
3. Prescription Medicines
- Prescription medicines will only be supplied upon receipt and verification of a valid prescription issued by a registered medical practitioner, where required by applicable law.
- Sungud Pharmacy reserves the right to refuse or cancel any order if a valid prescription is not provided or cannot be verified.
4. Orders
- All orders are subject to acceptance and product availability.
- We reserve the right to refuse or cancel any order at our sole discretion.
- Prices and product availability may change without prior notice.
- An order confirmation email or SMS does not guarantee acceptance of your order.
5. Pricing
- All prices displayed on the website are in Indian Rupees (INR).
- Applicable taxes and shipping charges, if any, will be added during checkout.
- We make every effort to ensure accurate pricing; however, errors may occasionally occur. In such cases, we reserve the right to cancel or modify the order after informing you.
6. Payments
We accept payments through secure payment gateways.
Accepted payment methods may include:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (where available)
Payment must be completed before order processing unless Cash on Delivery is selected.
7. Shipping & Delivery
- Delivery timelines are estimates and may vary depending on your location and courier availability.
- Delays caused by natural disasters, strikes, government restrictions, or other unforeseen circumstances are beyond our control.
- Customers are responsible for providing accurate delivery information.
8. Cancellation Policy
Orders may be cancelled only before they are processed or dispatched.
Once an order has been shipped, it cannot be cancelled.
9. Return & Refund Policy
Due to the nature of pharmaceutical and healthcare products:
- Products are not eligible for return or exchange once delivered.
- Refunds will only be considered where required by applicable law or if Sungud Pharmacy is unable to fulfill the order due to reasons attributable to us.
- Damaged, defective, or incorrect products must be reported within 24 hours of delivery with supporting photographs.
Please refer to our No Return & Refund Policy for complete details.
10. Product Information
We strive to provide accurate product descriptions, images, pricing, and specifications. However:
- Product images are for illustration purposes only.
- Packaging may vary from the images displayed.
- Product information should not replace professional medical advice.
Always consult a qualified healthcare professional before using any medicine or healthcare product.
11. User Responsibilities
You agree:
- To provide accurate and truthful information.
- Not to misuse the website.
- Not to attempt unauthorized access to our systems.
- Not to upload false or fraudulent prescriptions.
- Not to use the website for unlawful activities.
12. Intellectual Property
All website content, including text, images, graphics, logos, trademarks, icons, product listings, and designs, is the property of Sungud Pharmacy or its licensors and is protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content without prior written permission.
13. Limitation of Liability
To the maximum extent permitted by law, Sungud Pharmacy shall not be liable for:
- Indirect or consequential damages.
- Delays in delivery caused by third parties.
- Loss resulting from misuse of products.
- Allergic reactions or side effects resulting from improper use of medicines.
- Technical interruptions or website downtime.
14. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Third-Party Links
Our website may contain links to third-party websites for your convenience. Sungud Pharmacy is not responsible for the content, services, or privacy practices of those websites.
16. Changes to Terms & Conditions
We reserve the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be posted on this page with the revised effective date.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts where Sungud Pharmacy is registered.
18. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Sungud Pharmacy
- Email: support@sungud.com
- Phone: +91-78958 63500
- Address: NH-58 , Nivara Heights , Shraddha puri phase -2 , Meerut 250001, Uttar Pradesh, India