No Return & Refund Policy
Effective Date: [Insert Date]
At Sungud Pharmacy, customer safety and product quality are our highest priorities. Due to the sensitive nature of pharmaceutical and healthcare products, all sales are final, and we do not accept returns, exchanges, or refunds once an order has been delivered.
This policy helps ensure the safety, integrity, and hygiene of medicines and healthcare products.
Products Not Eligible for Return
The following items cannot be returned or exchanged after delivery:
- Prescription medicines
- Over-the-counter (OTC) medicines
- Ayurvedic and herbal products
- Vitamins and nutritional supplements
- Medical devices
- Personal care products
- Baby care products
- Any product with a broken seal or opened packaging
- Temperature-sensitive or perishable healthcare products
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
- A product with missing items
Please contact our customer support within 24 hours of delivery with:
- Your Order ID
- Clear photos of the product and packaging
- A brief description of the issue
After verification, we will review the case and, if approved, provide a suitable resolution such as a replacement or other appropriate assistance.
Order Cancellation
Orders may be cancelled only before they are processed or dispatched. Once an order has been shipped, it cannot be cancelled.
Refunds
Refunds are not applicable for delivered orders except where required by applicable law or if Sungud Pharmacy is unable to fulfill the order due to reasons attributable to us.
Where a refund is approved, it will be processed to the original payment method within 5–7 business days after approval.
Contact Us
For any questions regarding this policy or assistance with your order, please contact our customer support team.
Thank you for choosing Sungud Pharmacy. We appreciate your trust and remain committed to providing genuine healthcare products and reliable service.